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	Shipping Rates and Policies
	SHIPPING INFORMATION All products will be shipped the same day if your order is received by Noon Pacific Time otherwise they will be shipped out the next business day. Since we observe Federal Holidays, items will be shipped the next business day after the holiday. REFUNDS Your satisfaction is our priority. While we are confident you'll be delighted with your purchase, if you need to return the item, please contact travelandluggagesolutions@gmail.com with the reason for requesting the return. The item will need to be returned in new condition with all tags attached to: Korus Co dba Western Pack 1353 Oakland Road San Jose, CA 95112 You will be responsible for the shipping fees back to Korus Co. as well as the original shipping fees. You will be refunded the actual cost of the item only through PayPal.

WARRANTY POLICY

WesternPack product is warranted to be free from defects in materials and workmanship for the life of the item. Our warranty applies for the purposes intended, under normal conditions only. The warranty does not cover damage caused by normal and typical wear, accidents, airline mishandling, unreasonable use, negligence, improper care, damage from abuse, or unauthorized repair.

If believed to be defective, please return the product to KORUS CO., Warranty Service Department, 1353 Oakland Road, San Jose, CA 95112. If reviewed and found defective, we will repair or replace the item at our discretion. The warranty does not cover shipping charges to the service department. Other repair and/or service fee may apply if the product is not covered under the warranty guidelines.

WARRANTY SERVICE CENTER

KORUS Co., Inc.
Warranty Services

1353 Oakland Road
San Jose, CA 95112

CUSTOMER SERVICE

Other customer service inquiries can be answered by one of our representatives:
888-KORUS-CO (567-8726) (toll free)

Free UPS Ground Shipping on all orders of $100.00 or more

Excludes Hawaii, Puerto Rico and Alaska

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